We are looking for a talented, experienced, and highly motivated Client Success Manager to join the Supply Partnerships team. This person will support, optimize, and expand our strategic publisher relationships within the travel vertical, a key growth area for the company. This position requires a strong client-service orientation and a high level of intellectual curiosity. The ideal candidate has an established background working with digital media publishers, experience with advertising platforms, and an analytical mindset. Candidates must be comfortable working autonomously and able to thrive in an agile, fast-paced and (slightly) chaotic start-up environment.
Provide day-to-day account management for our existing publishing partners.
Gain a deep understanding of each supply partner’s revenue model and platform implementation, including all relevant technical details, to monitor performance, recommend solutions, and optimize partnership revenue.
Assist in the prioritization of account management activities and initiatives through a thorough understanding of the partner’s needs, industry trends, revenue potential, and the company’s account management best practices.
Assist in the creation of performance review presentations to partners, including quarterly business reviews (QBRs).
Provide account management support for all new product initiatives and recommend new platform features based on partner feedback and internal operational requirements.
Establish and maintain effective communication and working relationships with all team members.
Resolve partner issues efficiently and proactively.
Strong client-service orientation. Experience in large account or client management in online advertising, travel publishing, or both is strongly preferred.
Obsessive attention to detail.
Data-driven mindset and accompanying analytical skill-set.
Ability to articulate and communicate clearly, concisely, and thoughtfully, particularly with written communications.
Ability to manage multiple competing priorities in a dynamic start-up environment.
Eagerness to learn, driven to improve, intellectual curiosity, and a willingness to make mistakes.
Collaborative and selfless disposition.
B.S. or B.A. required, preferably in a quantitative discipline (e.g., economics, business, math, engineering).
Highly competitive salary and bonus program participation.
High-quality health and dental care plans with no employee contributions and zero deductibles (in-network). Flexible spending account.
401K company contribution program (after one year).
Professional training and education reimbursements.
Generous employee perks (e.g., mobile phone program, gym membership).